The Information We Collect
The Lung Health Institute collects information by various methods including information actively provided by its lead providers, customers and information arising from customer surveys and general feedback. The types of personal information we collect include name, contact information, identification information, credit information and other data types as appropriate. Credit card information is used for billing purposes only.
We may record calls to or from our patient coordinators/customer service representatives for purposes of accuracy, performance reviews, training and general quality assurance.
How We Use This Information
This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections and the marketing of other products and services. The Lung Health Institute may use aggregate or anonymous information for various uses for itself and third parties.
Who We Share This Information With
The Lung Health Institute does not share personal information with any third parties except as disclosed in this policy. The Lung Health Institute may provide personal information to the Lung Health Institute subcontractors and professional advisers (which shall be bound by privacy obligations) to assist the Lung Health Institute uses disclosed herein.
Security Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Individuals may review their personal information contained in the Lung Health Institute files by contacting the Lung Health Institute privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
Telephone Numbers and Calls
By providing your telephone number to the Lung Health Institute on this contact form, you acknowledge and agree that you may receive a telephone call from the Lung Health Institute, at the number you provided on the online form, to receive information regarding the treatments offered at the Lung Health Institute and calls may be recorded for quality purposes. Such telephone calls may be placed by an automatic telephone dialing system and/or may contain prerecorded messages. By providing your mobile number to the Lung Health Institute, you further acknowledge and agree that you may receive text messages (SMS) from the Lung Health Institute at the number you provided to the Lung Health Institute. Protected Health Information will not be requested by the Lung Health Institute, if you choose to respond with Protected Health Information you agree to release the Lung Health Institute from any liability related to such disclosure. Be advised that any telephone calls and/or text messages are strictly informational and/or transactional in nature. the Lung Health Institute therefore does not accept liability for any errors or omissions in the contents of email messages, or any responding emails that contain confidential patient information, which arise as a result of email transmission. This statement is required by Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521
The Lung Health Institute may amend this policy from time to time. If such amendments affect how the Lung Health Institute uses or discloses personal information already held by the Lung Health Institute in a material way, the Lung Health Institute will obtain consent.
Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time.
For More Information or to Report a Problem
If you have any questions about your rights, our duties or our practices and procedures regarding Protected Health Information, please call Lung Health Institute’s Privacy Officer at the number below. You may also obtain a copy of this notice on our web site at theLungHealthInstitute.com. If you believe your privacy rights have been or are being violated, you may complain to Lung Health Institute and to the Secretary of the Department of Health and Human Services. Complaints to the Secretary must be filed in writing on paper or electronically and must be made within 180 days of when you became aware of or should have been aware of, the incidents giving rise to your complaint. At Lung Health Institute, you may contact one of our privacy officers at (855) 469-5864. By law, you cannot be penalized for filing a complaint